OUR SHIPPING POLICY
Because We Care
Due to the Holidays, you may experience a delay in shipment. Our standard shipping policy is 14-28 business days. Crystal ICE currently only accepts orders for customers in the USA.
RETURNS
How We Do It
We believe in the quality of our pieces at Crystal ICE! We accept 30-day returns for any reason. You won't need the return policy, but if you do we have got you covered!
If you need to exchange your product for any reason, we offer 60-day exchanges. We hope you love our collections as much as we do! Our products are made of the highest quality materials and we want to assure you that your shopping experience is our top priority.
PRIVACY POLICY
Your Data is Secure
At Crystal ICE we take your privacy seriously and are committed to safeguarding the information you entrust to us. Rest assured, we will never sell or disclose your customer information to any third-party entities. Your data is treated with the utmost confidentiality and utilized exclusively for internal purposes, including but not limited to order processing, customer service, and personalized marketing efforts. We value the trust you place in us and prioritize the protection of your privacy as an integral part of our commitment to providing you with a secure and enjoyable experience. If you have any concerns or questions about our privacy practices, please don't hesitate to contact us.
Terms of Service
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Effective Date: 11/01/2023
1. Acceptance of Terms
By accessing or using Crystal ICE Jewelry's services, including but not limited to browsing our website, making purchases, or engaging with our content, you agree to comply with and be bound by the following Terms of Service. If you do not agree to these terms, please refrain from using our services.
2. Orders and Payments
2.1. Order Confirmation: All orders placed through our website are subject to confirmation and acceptance. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in product information, or suspicion of fraudulent activity.
2.2. Payment: All payments are processed securely through our designated payment gateways. By placing an order, you agree to pay the total amount as specified during the checkout process.
3. Shipping and Delivery
3.1. Shipping: We strive to process and ship orders promptly. However, shipping times may vary based on your location and other factors beyond our control.
3.2. Delivery: While we make every effort to ensure timely delivery, we are not responsible for delays caused by third-party carriers or other unforeseen circumstances.
4. Returns and Exchanges
Please refer to our separate Return and Exchange Policy for detailed information on our procedures and eligibility criteria.
5. Product Information and Accuracy
5.1. Product Descriptions: We make every effort to provide accurate and detailed product descriptions. However, we do not warrant that product descriptions or other content on our website are error-free, complete, reliable, or current.
5.2. Colors and Materials: Product colors and materials may vary due to differences in display settings and natural variations in materials. We do our best to accurately represent our products in photographs and descriptions.
6. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Crystal ICE Jewelry and is protected by intellectual property laws. You may not use, reproduce, distribute, or display any portion of our content without explicit permission.
7. Privacy Policy
By using our services, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
8. Amendments to Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for changes.
9. Contact Information
If you have any questions or concerns about our Terms of Service, please contact us at info@crystalicejewels.com
Thank you for choosing Crystal ICE Jewelry!